The Impact of COVID-19 on the Hospitality Industry

Each unemployment claim, furlough, and closed business tells a unique story. Amidst the growing statistics, we are dedicated to sharing personal narratives about how the pandemic is reshaping lives and livelihoods. Particularly hard-hit by COVID-19 are the hospitality and service industries, especially in places like New York City, where many beloved bars have had to shut their doors for good or temporarily. One individual directly affected by the pandemic is Aubrey Slater, a bartender and beverage director at Derossi Global. She witnessed multiple businesses she worked for restructure or close. In interviews with The Balance, Slater talks about the challenges she faced, the impact on her income, and her efforts to adapt.

Before the pandemic, Slater was head bartender at HoneyBee's and Mother of Pearl, two Tiki bars. She recalls the initial impact of COVID-19 when supply chain disruptions affected her bar's paper straw inventory. As orders took longer to arrive, business started to decline, prompting a reduction in staff. Slater had to think creatively to keep her business afloat, such as selling pre-made cocktails outside the bar. However, as the situation worsened, she had to resort to filing for unemployment.

Slater notes the uncertainty surrounding unemployment benefits, with changing amounts and inconsistent payment schedules making it difficult to plan financially. Despite having some savings, she finds herself unable to afford basic necessities. Coping with stress and anxiety, Slater tries to spend time outdoors, but worries about the upcoming winter season. As restaurants in New York City reopen at limited capacity, she remains open to returning to the industry, despite the challenges.